Do you ship internationally?
Yes! Zora Pearls is delighted to offer international shipping to customers around the world. Shipping options, delivery times, and costs may vary depending on your destination. Please refer to our Shipping Policy for more details.
Do you gift wrap orders?
Every Zora Pearls piece comes beautifully presented in an elegant jewelry box, making it a lovely choice for gifting or a special treat for yourself. Each order is carefully packaged to ensure your jewelry arrives safely and beautifully presented.
What are the accepted payment methods?
We currently accept PayPal as a secure payment method for all orders. PayPal allows you to complete your purchase using your PayPal balance, linked bank account, or eligible cards through PayPal’s secure checkout.
Do you offer custom jewelry?
Yes! At Zora Pearls, we’re happy to offer customization options to help you create a piece that feels uniquely yours. Whether you have a specific design in mind or would like to personalize a piece of pearl jewelry, we’d love to hear your ideas.
Please contact us at zorapearls2016@gmail.com to discuss your preferences and customization options. Our team will be happy to assist you in bringing your vision to life.
Can I include a handwritten note with my order?
Yes! We’d be delighted to help you make your gift even more personal with a handwritten note. Whether it’s a birthday wish, a heartfelt message, or a special note for someone you love, we’ll help add a thoughtful touch to your gift.
Please contact us at zorapearls2016@gmail.com before placing your order to arrange your handwritten note.
Can I change my shipping address?
If you need to update your shipping address, please contact us at zorapearls2016@gmail.com within 24 hours of placing your order with your order number and the correct shipping address.
Please note: Please provide a valid residential or business street address to ensure successful delivery.
But once your order has been shipped, we can no longer guarantee that the shipping address can be changed. Please contact the shipping carrier directly to ask whether an address correction or delivery redirection is possible. Any changes will be subject to the carrier’s policies and availability.
To help ensure smooth delivery, please double-check your shipping address before completing your purchase.
When will I get my order?
Orders are typically processed and shipped within 2–4 business days.
Customized or handmade items may require additional preparation time and are usually shipped within 3–5 business days.
Once your order has shipped, you will receive an email with further information. Your package may arrive within 5–12 business days after shipping; delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in China. We carefully select our materials to ensure our products are high quality and a fair value.
Can I change or cancel my order?
Yes, you may request a change or cancellation within 24 hours of placing your order. Please email us at zorapearls2016@gmail.com with your order number and the changes you would like to make.
Once your order has been processed or shipped, we may no longer be able to make changes or cancel it. If your order has already shipped, please refer to our Return & Refund Policy for available options.
We’ll do our best to assist you, but changes and cancellations cannot be guaranteed.
How much does shipping cost?
We offer free shipping on orders over $59 to most locations. For some remote addresses, additional fees may apply. We will contact you if extra payment is required.
What should I do if my delivery fails?
If your delivery fails, please check your tracking information first for the latest delivery updates. In some cases, the carrier may attempt delivery again or hold the package at a local facility for collection.
If your package cannot be delivered due to an incorrect address, missed delivery attempts, or other carrier-related issues, please contact the shipping carrier directly for assistance.
If you need further help, please contact us at zorapearls2016@gmail.com with your order number and tracking details. Our team will be happy to assist you in resolving the issue.
Why is my package on hold during transit?
A package may be placed on hold during transit for several reasons, including customs processing, public holidays, carrier delays, address verification, weather conditions, or temporary issues within the shipping network.
If the status has not changed for an extended period or you need further assistance, please contact us at zorapearls2016@gmail.com with your order number and tracking information. Our team will be happy to help.
What should I do if I receive a faulty item?
We’re sorry to hear that your item arrived faulty. Please email us at zorapearls2016@gmail.com within 48 hours of delivery, with your order number and clear photos or a short video showing the issue.
Our team will review your request and guide you through the next steps in accordance with our Return & Refund Policy. We’re committed to helping you find a fair and timely solution.
What is the return policy?
At Zora Pearls, we want you to feel confident and happy with your purchase. If you’re not completely satisfied with your order, please refer to our Return & Refund Policy for details on return eligibility, timeframes, and procedures.
To request a return or ask any questions, please contact us at zorapearls2016@gmail.com with your order number. Our team will be happy to assist you.
Please note that returned items must meet the conditions outlined in our Return & Refund Policy.
We are unable to accept returns on certain items, particularly handmade or customized items. These will be clearly marked before purchase.